We aim to make receiving your Ishya pieces a seamless and considered experience. Below you’ll find details on how orders are processed, shipped, and delivered, along with guidance on timelines and responsibilities.

All orders are processed within 1–3 business days, excluding weekends and holidays.

Once your order has been processed and dispatched, you’ll receive a shipping confirmation email with tracking details. Processing times are separate from shipping timelines.

Shipping rates and estimated delivery timelines vary by location and shipping method.

Please refer to the shipping matrix below for a detailed overview of available shipping options, estimated delivery windows, and associated rates for each region we currently service. All timelines are estimates calculated from the date of dispatch and may vary depending on destination and carrier performance.

Final shipping costs and delivery options are confirmed at checkout.

We currently ship across Canada.

Estimated delivery timelines and shipping rates for Canadian orders are outlined in the shipping matrix above. Delivery times may vary based on location, carrier selection, and seasonal volume.

We ship to the United States from Canada.

Shipping rates and estimated delivery timelines for U.S. orders are detailed in the shipping matrix above. Please note that delivery times may vary depending on customs clearance and carrier processing.

We ship to select international destinations.

International shipping rates and estimated delivery timelines are listed in the shipping matrix above. Delivery times may vary based on destination and local customs procedures.

Note: For orders shipping to the United States, applicable duties and tariffs are currently covered by Ishya, so no additional charges are due upon delivery.

For other international orders, duties, taxes, and customs fees may be applied by local authorities upon arrival. These charges are the responsibility of the customer and are not included in your order total unless explicitly stated.

Estimated Duties By Region

* The percentages provided above are merely estimates for your convenience and include potential local taxes and courier handling fees. We do not guarantee the accuracy of these figures, as final costs are determined by local customs authorities at the time of import.

Refused Shipments

Important: If you refuse to pay customs fees or fail to collect your package from the post office, resulting in the package being abandoned or returned, no refund will be issued.

Please note that customs policies may change, and this approach is subject to review.

Once your order has shipped, you’ll receive a tracking link via email.

Please allow up to 24 hours for tracking information to update after dispatch. If you’re unable to locate your tracking details, feel free to reach out and we’ll be happy to assist.

While we do our best to meet estimated delivery timelines, delays may occasionally occur due to factors outside our control, including carrier delays, customs processing, weather conditions, or peak shipping periods.

In such cases, we appreciate your patience and will support you as best we can with updates and guidance.

Please ensure all shipping details are entered correctly at checkout.

Ishya is not responsible for orders delayed, misdelivered, or returned due to incorrect or incomplete address information provided by the customer. If you notice an error after placing an order, please contact us as soon as possible. While we’ll do our best to assist, changes cannot be guaranteed once an order has been processed.

If you have any questions about shipping options, delivery timelines, or tracking, please contact us at support@ishyastudio.com. We’re always happy to help.