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Frequently Asked Questions
Please see below for answers to common questions from customers
Materials & Craftsmanship
What materials do you use?
Each Ishya piece is crafted with a focus on longevity, comfort, and aesthetic refinement. We thoughtfully select materials that balance durability, wearability, and elevated finish.
Our core materials include:
- Stainless Steel
Durable, water-resistant, and finished with PVD plating in 14K gold or rhodium. Stainless steel is hypoallergenic and suitable for sensitive skin, making it ideal for everyday wear.
- 925 Sterling Silver
Used for select demi-fine pieces and finished in gold vermeil or rhodium plating for lasting brilliance and refined wear.
- Brass
Used in select styles and electroplated with a thick layer of 14K gold or rhodium to achieve an elevated finish while maintaining structural integrity.
Most of our jewelry is finished in 14K gold or rhodium, with select pieces featuring 18K gold plating. Plating details are always clearly noted on individual product pages.
We use 5A-grade cubic zirconia and carefully selected natural stones, chosen for their brilliance, clarity, and tactile quality.
Will my jewelry tarnish?
Our pieces are designed to be worn, lived in, and enjoyed. While no plated jewelry is completely immune to wear over time, our materials and finishes are chosen to age well with everyday use.
- Stainless steel styles are PVD plated and designed to resist tarnishing.
- 925 sterling silver pieces, finished in gold vermeil or rhodium, retain their brilliance with mindful care and minimal exposure to water or chemicals.
- Brass styles are more sensitive to moisture and benefit from gentle handling and careful storage between wears.
To help maintain the finish, we recommend storing your jewelry in its original pouch with the anti-tarnish strip and removing pieces before showering, swimming, exercising, or applying lotions and perfumes.
Material and finish details are always clearly noted on individual product pages.
Is your jewelry safe for sensitive skin?
We thoughtfully select materials that are widely considered suitable for sensitive skin and comfortable for everyday wear.
Many of our pieces are crafted using stainless steel, which is generally hypoallergenic and well-suited for those with sensitivities. Select styles are also made from 925 sterling silver or brass and finished with high-quality gold or rhodium plating.
Because skin reactions can vary from person to person, we recommend reviewing the material and finish details listed on each product page to ensure the best fit for your needs.
Jewelry Care
How should I care for my jewelry?
Each Ishya piece is designed to move with you. With a little mindful care, it will continue to age gracefully alongside you.
- We recommend removing your jewelry before showering, swimming, exercising, or sleeping.
- While stainless steel styles are water-resistant, prolonged exposure to water or humid environments may gradually affect the finish.
- Brass styles are more sensitive to moisture and benefit from being kept dry and stored with care between wears.
- Apply perfumes, lotions, and hair products before putting on your jewelry.
- Store pieces in the microfibre pouch with the anti-tarnish strip provided, and use the microfibre or PVC pouches when traveling.
- Clean gently using a soft, dry cloth. No cleaners or polishing agents are required.
Some signs of wear, over time, are simply signs of love.
Can I wear my jewelry every day?
Yes, many of our pieces are designed to be worn often and styled effortlessly day to day. With a little mindful care, they will continue to age beautifully alongside you.
Ethical Sourcing & Standards
How does Ishya approach ethical sourcing?
We believe responsibility begins with intention and transparency.
As a growing brand, we are thoughtful about the partners we work with and prioritize vendors who align with our values around responsible production, fair working practices, and material safety. We are actively working toward building long-term relationships with suppliers who share this commitment.
Our goal is to continue evolving our sourcing practices as the brand grows, with a focus on accountability, quality, and care at every stage of production.
Do your products meet safety and quality standards?
Yes. Our manufacturers follow globally recognized safety and quality guidelines, and our packaging suppliers are RoHS certified.
We work with partners who comply with international standards, including:
- California Proposition 65
- REACH compliance
- ASTM F2999
- ISO 9227
These standards help ensure that our materials and finishes meet safety requirements and are suitable for everyday wear.
Packaging & Gifting
What does your packaging look like?
Each Ishya order is thoughtfully packaged in our signature jewelry boxes and protective pouches, designed to reflect the intention and care behind every piece.
We consider the unboxing experience part of the story, whether you’re gifting yourself or someone else.
Is your packaging eco-friendly?
While our packaging is not fully sustainable at this stage, we are committed to moving in that direction as the brand grows.
Our current packaging materials are RoHS certified, ensuring they meet safety standards and are free from restricted hazardous substances. We continue to explore more responsible packaging solutions that balance quality, longevity, and environmental impact.
Can I send an order as a gift?
Yes. All orders arrive ready for gifting, with no pricing information included.