This Privacy Policy describes how Ishya Studio (“Ishya,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or interact with our website, www.ishyastudio.com (the “Site”), use our services, or otherwise engage with us (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using the Site or providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational needs. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

Depending on how you interact with us, we may collect the following types of personal information:

a. Information You Provide Directly

• Name
  
• Email address
  
• Phone number
  
• Shipping and billing addresses
  
• Order details and purchase history
  
• Account information (if applicable)
  
• Messages or inquiries sent to our customer support team
  

b. Information We Collect Automatically

We use cookies and similar technologies to collect information such as:

• IP address
  
• Device type and browser information
  
• Pages viewed and interactions on our Site
  
• Cart activity and browsing behavior

This information helps us understand how visitors use our Site and improve functionality and user experience.

c. Information from Third Parties

We may receive information from trusted third parties, including:

• Advertising platforms such as Meta and Google (e.g., campaign engagement or ad interactions)
  
• Payment processors such as Shopify Payments or PayPal (for secure transaction processing)
  
• Shopify apps and integrations that support store functionality, analytics, or customer engagement

We use personal information to:

• Process and fulfill orders
  
• Provide customer support and respond to inquiries
  
• Manage accounts and transactions
  
• Personalize your shopping experience
  
• Communicate with you regarding orders, returns, updates, or promotions
  
• Send marketing communications where you have opted in
  
• Operate, improve, and secure our website and Services
  
• Comply with legal, regulatory, and accounting obligations
  

Legal Basis for Processing (Where Applicable)

Where required by law (including in the UK and European Union), we process personal information based on one or more of the following legal grounds:

• Your consent
  
• The performance of a contract (such as fulfilling an order)
  
• Compliance with legal obligations
  
• Our legitimate interests in operating and improving our business, provided those interests do not override your rights and freedoms
  

We do not sell personal information. Any sharing of data is strictly limited to what is necessary to operate our business and provide our Services.

We use cookies and similar technologies for:

• Essential site functionality (such as remembering your cart or preferences)
  
• Analytics (e.g., Google Analytics) to understand site traffic and performance
  
• Advertising and marketing (e.g., Meta Pixel, Klaviyo) to deliver relevant promotions
  

A cookie banner is presented when you visit our Site, allowing you to manage your cookie preferences and decline non-essential cookies. You may also adjust your browser settings to block or delete cookies; however, this may impact certain features of the Site.

We share personal information only when necessary to operate our business, support your experience, or comply with legal requirements. This may include sharing information with:

• Service providers that help operate our website, process payments, fulfill orders, or deliver customer support (e.g., Shopify, PayPal, Klaviyo)
  
• Marketing and analytics partners such as Meta and Google to understand site usage and improve advertising relevance
  
• Third-party Shopify apps that provide enhanced store features

We do not sell personal information. Any data shared is limited to what is required for the specific service being provided.

“Sale” or “Sharing” of Personal Information (U.S. Residents)

Under certain U.S. privacy laws, some targeted advertising activities may be considered “selling” or “sharing” personal information. Where applicable, you may opt out of such activities through our cookie banner or privacy settings.

As a global business, your personal information may be processed or stored outside your country of residence, including in Canada, the United States, or other jurisdictions where our service providers operate. Where required by law, we rely on appropriate safeguards—such as standard contractual clauses or equivalent measures—to ensure your information is protected in accordance with applicable data protection laws.

If you submit reviews, comments, or other content on our Site or social platforms, that content may be publicly visible. Please avoid sharing sensitive or personal information in public areas.

Our Site may contain links to third-party websites or platforms. These sites are governed by their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before providing personal information.

Our Services are not intended for individuals under the age of 16. We do not knowingly collect or process personal information from children. If you believe a child has provided us with personal information, please contact us so we can promptly address the issue.

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no system is entirely secure, and we encourage caution when sharing information online.

We retain personal information only for as long as necessary to:

• Fulfill orders and provide customer service
  
• Meet legal, accounting, or regulatory requirements
  
• Improve our Services and customer experience
  

When personal information is no longer required, it is securely deleted or anonymized.

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access – Request access to the personal information we hold about you
  
• Right to Correct – Request corrections to inaccurate or incomplete information
  
• Right to Delete – Request deletion of your personal information, subject to legal and operational limits
  
• Right to Portability – Request a copy of your data in a portable format
  
• Right to Opt Out of Marketing – Unsubscribe from promotional emails using the link provided in our communications
  
• Right to Withdraw Consent – Withdraw previously given consent at any time
  

You may also manage cookie preferences through our cookie banner or browser settings.

For privacy-related questions, requests, or concerns, please contact us at:

Email: support@ishyastudio.com

We take privacy requests seriously and aim to respond in a timely and respectful manner.

We may revise this Privacy Policy periodically to reflect changes in our business or legal obligations. Any updates will be posted on this page with an updated revision date.